Frequently Asked Questions 

**1. What payment methods do you accept?**
We accept a variety of payment methods, including credit and debit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are secured for your safety.

2. How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to track your shipment. You can also check your order status by logging into your account on our website.

3. What is your return policy?
We want you to be completely satisfied with your purchase. If you’re not, you can return most items within 30 days for a full refund or exchange. Please ensure items are in their original condition. For more details, visit our Returns page.

4. How long does shipping take?
Shipping times vary based on your location and the shipping method selected at checkout. Generally, standard shipping takes 3-7 business days, while expedited options are available for faster delivery.

5. Do you ship internationally?
Yes, we ship to select countries worldwide. During checkout, you can see if we deliver to your location. Please note that international shipping times may vary and customs fees may apply.

6. Can I change or cancel my order?
If you need to change or cancel your order, please contact us within 24 hours of placing your order. Once an order has been processed or shipped, we may not be able to make changes.

7. How do I create an account?
Creating an account is easy! Click on the “Sign Up” button at the top of our website and fill out the required information. Having an account allows you to track orders, save items to your wishlist, and enjoy exclusive discounts.

8. What if I receive a damaged or incorrect item?
We apologize for any inconvenience! If you receive a damaged or incorrect item, please contact our customer service team within 48 hours of delivery. We will assist you with a replacement or refund.

9. Do you offer gift cards?
Yes! We offer digital gift cards that can be purchased on our website. They can be emailed directly to the recipient or printed out for gifting.

10. How can I contact customer service?
You can reach our customer service team via email at support@neypluse.com or through our live chat feature available on our website during business hours. We’re here to help!

—